Frequently Asked Questions
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Orders and Shipping
What is your shipping policy?
What is your shipping policy?
All orders will be shipped within 1-3 business days. Please note that this timeframe does not include weekends or holidays.
To view our full shipping policy please visit this page.
Do you offer expedited shipping options?
Do you offer expedited shipping options?
Some products can be expedited for any extra fee. Please contact us before purchasing to confirm you purchase options can be expedited.
How can I track my order?
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's status.
If you have an account you can track your order on your account page.
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
Because each item is custom made you are not able to cancel your order after placing it. You may be able to modify your order if we have not yet made it. Please contact us so we can help find a solution.
Can I place a bulk order for special events?
Can I place a bulk order for special events?
Absolutely! If you are looking for a custom bulk order please contact us to discuss the details, the date it is needed for and to finalize pricing.
Are there any discounts for large orders or wholesale purchases?
Are there any discounts for large orders or wholesale purchases?
While we cannot guarantee discounts for all large orders, please contact us with your details and we can provide more information about discounts.
Returns and Exchanges
How do I initiate a return or exchange?
How do I initiate a return or exchange?
Because all products are customized we cannot accept returns, however, if there is an issue with your order please contact us for possible solutions to rectify the situation.
What is your return policy?
What is your return policy?
All products are customized and made to order, therefore no returns or exchanges are allowed.
However, if there is an issue with your order please contact us for possible solutions to rectify the situation.
What do I do if I receive a damaged or incorrect item?
What do I do if I receive a damaged or incorrect item?
Please contact us with details and images and we will contact you with a solution
Products
Can I request a custom design for a specific occasion?
Can I request a custom design for a specific occasion?
Absolutely! We love creating unique designs for our customers. Reach out to us through the "Design Your Own" section or contact our team for personalized assistance.
Are your products handmade?
Are your products handmade?
Yes, all our products are handmade with care and attention to detail. We take pride in creating unique, high-quality items for your special moments
Can I personalize a product with a special message or name?
Can I personalize a product with a special message or name?
Absolutely! Many of our products allow for personalization with names, dates, or special messages. Explore the product options and customization features for each item.
What do I do if my item is out of stock?
What do I do if my item is out of stock?
If you see an item out of stock, please contact us. We will be able to let you know if the product is actually out of stock or if we can provide it for you.
Can I order in bulk for events like weddings or corporate functions?
Can I order in bulk for events like weddings or corporate functions?
Certainly! We offer bulk and wholesale options for non-personalized items. Contact us for more information on discounts and customization for large orders.
My Account
How do I create an account on your website?
How do I create an account on your website?
To create an account please go to the account page. Once there, click “create account” and fill out the form provided.
What benefits come with having an account?
What benefits come with having an account?
With an account you are able to easily track your orders and create wishlists. Don’t have an account yet? Sign-up here.
How do I reset my password if I forget it?
How do I reset my password if I forget it?
You can reset your password by visiting the account page and selecting forgot password. You will receive an email to reset your password.
Common Questions
What payment methods do you accept?
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and other secure online payment options.
How can I contact Crazy Paisley Designs for support?
How can I contact Crazy Paisley Designs for support?
You can reach out to our customer support team through the "Contact Us" page on our website, and we'll be happy to assist you.
Do you have a loyalty or rewards program?
Do you have a loyalty or rewards program?
We currently do not have a loyalty or rewards program, however we are currently looking into ways that we can increase our user experience. Sign up for our Newsletter to be the first to know when it becomes available.
Can I subscribe to receive updates and promotions?
Can I subscribe to receive updates and promotions?
Yes! Please fill out the email form above our footer to opt-in to receive updates and promotions.
How can I unsubscribe from your mailing list?
How can I unsubscribe from your mailing list?
In all of our emails you will have the option to opt-out. If you are not able to find the option please contact us and we will remove you from our mailing list.